Social Media Policy

Hold the Mother Mental Health Services Social Media Policy

1. Purpose

This Social Media Policy outlines the ethical use of social media by Hold the Mother Mental Health Services and ensures that all interactions comply with professional standards, confidentiality, and respect for client relationships.

2. Confidentiality

We uphold strict client confidentiality. Therefore:

  • We do not follow or connect with clients on any social media platforms to protect the therapeutic relationship and maintain privacy.

  • Client information will never be shared on social media, including indirect details that might identify them.

  • We do not engage in online therapy or discussions about client matters on public platforms. If you need to contact us, please use private communication channels (email, phone, or secure messaging).

3. Engagement Guidelines

  • Following/Friend Requests: We do not accept or send friend/follow requests to clients on platforms like Facebook, Instagram, Twitter, etc. This helps maintain professional boundaries.

  • Comments and Messaging: We encourage followers to comment or engage with posts on our public social media accounts. However, therapy discussions, advice, or client-related matters should be addressed in scheduled sessions, not online.

  • Direct Messages: We do not respond to clinical inquiries through direct messages on social platforms. For urgent matters, clients are advised to contact us through appropriate, confidential channels.

4. Content Sharing and Privacy

  • Public Posts: We share general information, updates, articles, and resources related to mental health and well-being. All content aims to educate and provide value to followers without compromising individual privacy.

  • Personal Endorsements: Our social media accounts will not endorse any personal, political, or unrelated commercial products. Posts are strictly professional and aimed at the well-being of our audience.

  • Testimonials: We do not solicit or post client testimonials on social media, as this can jeopardize confidentiality and ethical standards in therapy.

5. Professional Boundaries

  • Social media is not a substitute for therapy. Engagement on our social platforms is not considered part of the therapeutic process. Any therapeutic inquiries should be addressed in private, confidential settings.

6. Client Safety and Online Conduct

  • We encourage a respectful and safe online community. We reserve the right to moderate comments, delete inappropriate posts, or block users engaging in disrespectful, harmful, or offensive behavior.

  • If clients experience emotional distress or require immediate assistance, we urge them to contact emergency services or a crisis hotline rather than seeking help through our social media accounts.

7. Informed Consent for Sharing

  • We may occasionally share client success stories or mental health journeys on our platforms, but only with explicit, written consent from the individual involved. Stories will be anonymized unless the client consents otherwise.

8. Advertising and Promotions

  • Occasionally, we may promote workshops, events, or therapy services through our social platforms. These promotions will always maintain the ethical guidelines set by [Your Therapy Practice Name].

9. Use of Social Media for Professional Development

  • We may engage with other professionals and organizations on social media to share knowledge, trends, and mental health resources. Such engagement is always in a professional capacity and unrelated to client treatment.

10. Revisions and Updates

This Social Media Policy may be updated from time to time. Changes will be communicated on our website and social platforms.

Disclaimer: Social media interactions with Hold the Mother Mental Health Services do not establish a therapist-client relationship.